FAQs

DO ANY OF YOUR PLANS ARE THROTTLE?

Essentially NO. Here is the deal... If you live in downtown L.A. And attempt to surf all through rush hour, you can now not obtain the very best speeds due to the fact the mobile towers get clogged. Unless some thing similar like this takes place to you, then all need to be properly. Put it this manner, we have not had any complaints ;) Legally we have to will let you recognise that in which you will be utilizing our hotspots, the foremost providers can be working at the mobile towers near you that might gradual you down. That generally does not manifest... However every so often it does. We have no manipulate over viable network optimizations being carried out with the aid of major carriers if any in their cellular towers are being updated or de-prioritized.   

DO YOU HAVE TO SING A AGREEMENT?

All of our plans require no agreement, and no credit checks! Yes, these are month to month plans. Each payment pre-pays for your next 30 days. You may of course cancel your subscription with us at anytime by simply returning your device to Unlimitedville. Monthly charges will continue until the device has been received. Additionally, our 14-Day Money Back Guarantee allows you to try our service at No Risk! If the service does not meet your needs in any way, simply return the device for a complete refund of your entire order!   

CAN I PAUSE MY ACCOUNT FOR A MONTH OR TWO

No. Our system does not allow for this. Our aim is long term clients, not someone who needs internet for one month. That being said, you may cancel your subscription whenever you like. Cancellation and resubscription after the 14 day money back guarantee period, will require a new initial membership fee. 

CAN YOU GUARANTEE THAT MY SERVICE WON'T BE DISCONNECTED?

Since our devices are engineered and made by humans, they won’t always function properly. The only way your service would be interrupted is if your signal is not strong enough, or you didn’t pay your bill. However, with anything, there may be extreme circumstances beyond our control like a cell tower getting struck by lightning that you're pinging off of for example. Or if your current hotspot stops working for no reason, we will be happy to troubleshoot with you to figure it out and get you back up and running! 

WILL THE HOTSPOT DEVICE WORK FOR ME WHEN I TRAVEL?

(STRICTLY U.S.A. USAGE ONLY) These are wireless mobile hotspots, and can be used "on the move". We've tested them on interstates in vehicles, and they work well. This being said, there are definitely times when heading into wooded areas or valleys/mountains, the signal will cut out. However, if you are on open roads with many cell towers around the carrier you are utilizing... then it's relatively steady. Think of our hotspots like your cell phone… you have coverage a lot of the time but not all of the time. We would recommend using it in one place overall, but traveling with these are quite nice. Just don't expect perfect constant signal. 

IS YOUR SERVICE UNLIMITED DATA?

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